Prepaid Support

Sentinal Tech can provide technical support on per project or monthly basis.  We allow customers to buy down our regular hour rate for however many hours they would like.  This works like a retainer and can include services such as:

  • Phone/HelpDesk Support
  • Remote Assistance and Support
  • Microsoft Application Support
  • User Account Administration
  • File Sharing/Permission Administration
  • Printer Sharing/ Permission Administration
  • Asset Lifecycle Management
  • Office Technology Vendor Management
  • Software License Management
  • Vendor Management
  • Router and Switch Management
  • Physical Layer Management
  • Vulnerability Assessments
  • Acceptable Usage Policies and Contract Templates
  • Remote Server and Desktop operating System Patch Management
  • Remote Microsoft Office Patch Management
  • Virus & Spyware signature updates
  • Firewall Management (low end apparatus)
  • 24/7/365 Remote Service Availability Monitoring
  • Log Monitoring (Event, Backup, Drive Space, Critical Services)