Sentinel Managed

Sentinel Managed Services is the complete service package, covering onsite and remote support.  We partner with you to help manage all your technology resources and support needs, including:

Support

  • Unlimited Phone/HelpDesk Support
  • Unlimited Remote Assistance and Support
  • Unlimited Microsoft Application Support
  • Unlimited On-Site Support

Management and Administration

  • User Account Administration
  • File Sharing/Permission Administration
  • Printer Sharing/ Permission Administration
  • Asset Lifecycle Management
  • Office Technology Vendor Management
  • Software License Management
  • Vendor Management
  • Router and Switch Management
  • Physical Layer Management

Security

  • Vulnerability Assessment
  • Acceptable Usage Policies and Contract Templates
  • Remote Server and Desktop operating System Patch Management
  • Remote Microsoft Office Patch Management
  • Virus & Spyware signature updates
  • Firewall Management (low end apparatus)

Monitoring

  • 24/7/365 Remote Service Availability Monitoring
  • Log Monitoring (Event, Backup, Drive Space, Critical Services)

Additional Benefits

  • Online Case Management Portal
  • Network Documentation and Baseline Reports
  • Executive Summary Monthly Reports
  • Technology Plans and Recommendations

All adds, moves, and changes to networks are also included except: (1) major changes that will require engineering and are time-consuming, labor-intensive deployments as discussed and agreed with clients prior to work performed; or (2) volume additions, not upgrades, of computers to their existing network, i.e., 10 new computers for new employees all at the same time.