Sentinel Remote

Sentinel Remote Service is a taste of complete managed support because you get the same support with the exception of onsite labor which is billed at a preferred rate. Sentinel Remote covers the following services:

Support

  • Unlimited Phone/HelpDesk Support
  • Unlimited Remote Assistance and Support
  • Unlimited Microsoft Application Support

Management and Administration

  • User Account Administration
  • File Sharing/Permission Administration
  • Printer Sharing/ Permission Administration
  • Asset Lifecycle Management
  • Office Technology Vendor Management
  • Software License Management
  • Vendor Management
  • Router and Switch Management*
  • Physical Layer Management*

Security

  • Vulnerability Assessment
  • Acceptable Usage Policies and Contract Templates
  • Remote Server and Desktop operating System Patch Management
  • Remote Microsoft Office Patch Management
  • Virus & Spyware signature updates
  • Firewall Management (low end apparatus)

Monitoring

  • 24/7/365 Remote Service Availability Monitoring
  • Log Monitoring (Event, Backup, Drive Space, Critical Services)

Additional Benefits

  • Online Case Management Portal
  • Network Documentation and Baseline Reports
  • Executive Summary Monthly Reports
  • Technology Plans and Recommendations

On-Site services will be provided at Sentinel Tech’s discretion for issues not remotely remedied.  Adds, moves, and changes requiring on-site visits to re-configure networks will be billed in accordance with our preferential hourly rate for existing clients.